At this time, we do not price match.
At this time, we do not price match.
We accept Visa®, MasterCard® and American Express® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.
For home delivery purchases, the credit card is charged on the day of your purchase.
If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
No. We do not provide any financing service for online orders.
No. Currently, we do not provide any financing plans.
Unfortunately, we do not offer installments for online purchases.
No. Please call Customer Care at 267-0668 for assistance.
After you place items in the shopping cart for delivery, product availability will appear along with an estimated delivery time period
Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).
No. Currently, we do not sell gift cards.
Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.
Jackhan SDN is independently owned and operated and each location is free to set their own prices.
We showcase an incredible assortment of sofas, mattresses, accent furniture, and dining sets on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items. In addition, unique items continue to arrive at your Jackhan SDN. Click here for Store Locator.
Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for Store Locator.
We offer a contact-free delivery service and asks our guests Covid-19 screening questions prior to delivery. We also leave with sanitizing recommendations for the guests such as:
There is a standard delivery period within 5 business days for products that are in stock. Otherwise, there will be an estimated 3 - 6 months waiting period for items that are not in stock or require pre-order.
We do allow delivery on a later date but there will be a separate charge for holding fee. An additional 10% fee will be added per month for the running consecutive months for all of the items that are on hold.
You will receive your order via In-Home Delivery.
After you place your order, you will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery.
Yes, please contact Customer Care at 267-0668, Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm when we are closed.
Due to the size of our items, P.O. Box delivery is not available.
Yes, we do deliver to all 4 districts, but there will be additional charges for deliveries to remote places in Temburong, Tutong, and Belait. You can contact Customer Care at 267-0668, Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm when we are closed, to confirm your delivery address.
If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Please contact Customer Care at 267-0668, Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm when we are closed.
Please contact Customer Care at 267-0668, Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm when we are closed
Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, please contact Customer Care at 267-0668, Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm when we are closed.
To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also, measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also, ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
Unfortunately, we do not provide the service of replacing your existing furniture when we deliver your new furniture.