Placing an Order
Shop 24 hours a day, 7 days a week. You’ll receive a notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.
We accept Visa® and MasterCard® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Jackhan SDN Gift Cards online, it is in the works; sign up for emails and we’ll notify you when it debuts.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after it is been delivered (In-Home Delivery).
Delivery of Your Purchase
For a damage issue with Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 48 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the phone number located in your order confirmation email.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For Standard Shipping, please call Customer Care. You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Care. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours before the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming the cancellation of your order.
We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
In-Home Delivery Items
You have 48 hours after an In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace, or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 48 hour return period may be covered by the manufacturer’s warranty if any; please contact the customer service number listed in your order confirmation email for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.