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Ashley Furniture Homestore Brunei Darussalam

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Delivery

We offer a contact-free delivery service and asks our guests Covid-19 screening questions prior to delivery. We also leave with sanitizing recommendations for the guests such as:

  1. Social Distancing. 
  2. Temperature Screening. 
  3. Sanitizing Protocols. 
  4. Clean Hands. 
  5. Protective Equipment. 

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There is a standard delivery period within 5 business days for products that are in stock. Otherwise, there will be waiting for 3 months for items that are not in stock or require pre-order. 

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We do allow delivery on a later date but there will be a separate charge for holding fee. An additional 10% fee will be added per month for the running consecutive months for all of the items that are on hold. 

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You will receive your order via In-Home Delivery. 

After you place your order, you will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. 

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Yes, please contact Customer Care at 267-0668, Monday through Sunday, 9 a.m. to 8 p.m., except Friday 12 p.m. to 2 p.m. when we are closed.

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Due to the size of our items, P.O. Box delivery is not available.

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Yes, we do deliver to all 4 districts, but there will be additional charges for deliveries to remote places in Temburong, Tutong, and Belait. You can contact Customer Care at 267-0668, Monday through Sunday, 9 a.m. to 8 p.m., except Friday 12 p.m. to 2 p.m. when we are closed, to confirm your delivery address.

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If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Please contact Customer Care at 267-0668, Monday through Sunday, 9 a.m. to 8 p.m., except Friday 12 p.m. to 2 p.m. when we are closed.

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Please contact Customer Care at 267-0668, Monday through Sunday, 9 a.m. to 8 p.m., except Friday 12 p.m. to 2 p.m. when we are closed.

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Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, please contact Customer Care at 267-0668, Monday through Sunday, 9 a.m. to 8 p.m., except Friday 12 p.m. to 2 p.m. when we are closed.

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To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also, measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

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In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also, ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

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Unfortunately, we do not provide the service of replacing your existing furniture when we deliver your new furniture.

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Online Purchases
After completing your online order, we will send an email to you confirming the purchase and method(s) of delivery.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You may contact Customer Care at 267-0668, Monday through Sunday, 9 a.m. to 8 p.m., except Friday 12 p.m. to 2 p.m. when we are closed.