Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care at 267-0668, Monday through Sunday: 9am to 8pm, except Friday 12pm to 2pm when we are closed.
Our return policy is as follows:
In-Home Delivery Items
You have 48 hours after a Home Delivery to report if an item is delivered damaged or defective. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
Goods sold-out in return for cash is strictly forbidden. In fact, 30% of the total item value will be charged to the customer who insists to change or return the sold item without any stated cause.
Strictly no returns once the plastic cover is opened.
Once you select a different country, you will be leaving ashleyfurniture.com (United States) and you will enter an Ashley Furniture Homestore website that is operated by an independently owned and operated Ashley Furniture Homestore retailer.