Faqs

General FAQs

At this time, we do not price match.

You may refer to our Care and Cleaning page to learn more about caring for your furniture.

At this time, we cannot take orders over the phone. Please visit ashleyfurniture.com.bn or shop a HomeStore near you. Click here for Store Locator.

We accept Visa®, MasterCard® and American Express® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

For home delivery purchases, the credit card is charged on the day of your purchase.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard, and Discover Card, it is the last three digits printed on the back of the card.
For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
  • Apple Safari
  • Google Chrome
  • Microsoft Internet Explorer 11+
  • Mozilla Firefox

No. We do not provide any financing service for online orders.

No. Currently, we do not provide any financing plans.

Unfortunately, we do not offer installments for online purchases.

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care at 267-0668 if anything requires correction.

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created a Jackhan SDN account when placing the order, go online and log in to My Account, then click on Order History.
Guest order tracking is also available online; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email, and your billing postcode, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed online.)
If you checked out as a guest, please call Customer Care at 267-0668 Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm when are closed, and we will be happy to assist. Have your confirmation number, email, and billing Postcode to use this service (confirmation number is located within your emailed order confirmation.)

No. Please call Customer Care at 267-0668 for assistance.

After you place items in the shopping cart for delivery, product availability will appear along with an estimated delivery time period

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

No. Currently, we do not sell gift cards.

  • Click on My Account located in the upper right-hand corner of this page.
  • Click on the Sign In button displayed in the drop-down menu.
  • Enter your account email and password and click the Sign In button.
Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Address you may have saved within your account.
Under the Settings tab, you will be able to manage your opt-in/out email settings associated with your account.
Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Jackhan SDN is independently owned and operated and each location is free to set their own prices.

We showcase an incredible assortment of sofas, mattresses, accent furniture, and dining sets on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items. In addition, unique items continue to arrive at your Jackhan SDN. Click here for Store Locator.

Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for Store Locator.

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. To maintain high-quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at www.store.ashleyfurniture.com.bn or find the store nearest to you.
At this time, we are unable to support custom-made orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shapes of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but the same fabric.